Terms and Conditions

Shipping

The cost of the shipments will depend on the delivery address and the volume of the order, and it will be communicated to the customer when they are contacted by email, or by telephone to confirm the products and prices of the order, although previously the system will charge the cost of minimum shipping of 12 euros of shipping costs up to 25 kilos.

The delivery time in Peninsular Spain is 24 - 72 working hours. If you place your order on Friday, delivery will be made in the following 48-72 working hours, starting on Monday, the same occurs when the order is placed on a holiday.

The products are sent to the address indicated by the customer during the order. In order to optimize delivery, we invite the buyer to indicate an address where the order can be delivered on business days from Monday to Friday from 8:30 a.m. to 8:00 p.m.

For shipments outside of Spain, see info@globallong.com

If the carrier tries to deliver the package to you and there is no one to receive it, it will leave you a note stating the delivery attempt. Please contact the transport agency as soon as possible through the telephone number that you will find in the note, in order to arrange a new delivery.

If in this second delivery there is no one to receive it, it will leave you a note again stating the second delivery attempt. Thereafter, your order will remain in the transportation agency's office for 15 days.

After these days have elapsed, your order will be returned to our warehouse.

Transport companies do not deliver merchandise on Saturdays or holidays.

At https://www.globallong.com we send your orders securely in appropriate packaging for this purpose. In the case of receiving a product damaged by transport, you must immediately claim it from the transport company. Subsequently, you must inform us of the order situation through our e-mail info@globallong.com indicating the order number and the problem it presents. Once the incident is received, a new shipment will be processed for free after being confirmed by the transport agency.

DATA PROTECTION

In accordance with the Organic Law 15/1999 of December 13, on the Protection of Personal Data (LOPD), we inform you that by completing the forms, your personal data will be incorporated and will be treated in the automated files of https://www.globallong.com

(Global Long Health, S.A.), Has its files registered with the Spanish Data Protection Agency, complying with current Law. The main purpose of this file is to maintain the contractual relationship with our customers, facilitate the processing of orders, the performance of statistical studies, as well as the sending of advertising related to the products and services marketed by https://www.globallong.com. We will only ask you for those data necessary for the provision of the required service and they will only be used for this purpose.

https://www.globallong.com, ensures the confidentiality of the data provided and guarantees that, under no circumstances, will they be transferred for any other use without the prior and express consent of our clients.

At all times you have the right to access, cancel or rectify your personal data by sending us an email to info@globallong.com or at our registered office, sending your data, along with a photocopy of your ID.

USE OF COOKIES

(Global Long Health, S.A.) On their own account or that of a third party contracted to provide measurement services, may use cookies when the User browses the Website. Cookies are files sent to the browser through a web server in order to record the User's activities during their browsing time.

The cookies used by the Website are only associated with an anonymous user and her computer, so they do not in themselves provide the User's personal data.

Through the use of cookies, it is possible that the server where the Website is hosted recognizes the web browser used by the User, in order to make browsing easier, for example, allowing access to users who are have previously registered, access the areas, services, promotions or contests reserved exclusively for them without having to register on each visit. They are also used to measure the audience and traffic parameters, as well as to monitor the progress and number of entries.

The User has the possibility to configure her browser to be notified of the reception of cookies and to prevent their installation on her computer. Please consult the instructions and manuals of your browser to expand this information.

To use the Website, it is not necessary for the User to allow the installation of cookies sent by the Website, or the third party acting on behalf of https://www.globallong.com, notwithstanding the need for the User Start a session as such in each of the services whose provision requires prior registration or "login".

RETURNS

Our customer service department has an after-sales service to solve any problem with our products or shipments, through which we try to offer quick and effective attention to our customers.

In case of receiving any damaged or defective item, you have a period of 14 calendar days, starting from the date of delivery of the order, to return it. (According to art. 44 of Law 7/1996, of January 15, Retail Trade Regulation modified by Law 47/2002, of December 19, BOE Law 3/2014, of March 27, amended again.) . The right of return cannot be exercised when there are indications that the products have been opened, manipulated or exposed to inappropriate conditions. It is mandatory to return the protected products correctly, in their original packaging and with their labels.

The client will inform us in our email info@globallong.com or by calling +34 643 96 66 70 within the next 14 days from delivery and once notified we will send a carrier to collect the damaged item.

At the time of receipt and evaluation of the item (includes packaging and labels), https://www.globallong.com undertakes to refund the amount in the account that the client indicates to us. It will also bear the shipping costs .

VALIDITY PERIOD OF THESE CONDITIONS

The period of validity of these conditions will be the time they remain published on the website and will be applied to the services purchased at the time said conditions were available.

In any case, https://www.globallong.com reserves the right to modify them unilaterally, without it being able to affect the services contracted by users prior to the modification, except in those cases in which the user would have changed or modified the contracted service, in which case the conditions in force at the time of the change and / or modification will apply.

PRICES

The prices published in https://www.globallong.com are in Euros and are valid except for typographical errors. Prices DO NOT include VAT will be applied at the end of the order, any change in VAT rate will be automatically applied at the end of the order.

Offers on products for sale at https://www.globallong.com will be shown in the “Offers” section or indicated on the product sheet and, unless otherwise indicated, will be valid as long as they are displayed on the screen.

The photographs, graphics and descriptions of the products proposed for sale are only indicative and do not compromise the seller in any way https://www.globallong.com

PAYMENT METHODS

Payment will be made by bank transfer, the account number will be provided by email, or by phone when contacting the customer after receiving the order, payment by Paypal is also enabled.

INTELLECTUAL PROPERTY

All the information contained in https://www.globallong.com, as well as its graphic design and the codes used, are protected by copyright and other protection rights contained in Royal Legislative Decree 1/1996, of April 12 , by which the Consolidated Text of the Intellectual Property Law is approved. These rights belong exclusively to https://www.globallong.com, or its licensors, therefore, any act of reproduction, distribution, transformation or public communication is expressly excluded, as well as any type of assignment, of all or part of the content of this site, and in general of any object that according to current legislation is protected by intellectual property regulations.

All content on the website and all content available through the services provided, including designs, text, graphics, images, video, information, applications, software, music, sound and other files, as well as their selection and arrangement (the " Content ”) are the exclusive property of https://www.globallong.com, or its licensors, with all rights reserved. No part of the "Content" of the website may be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, published, transmitted or sold in any way or by any means, in whole or in part, without prior consent. in writing from https://www.globallong.com. As long as the user is legitimized to use the website, https://www.globallong.com grants a limited license to use and access the website and the "Content" of the website and to download legitimately and only for personal and non-commercial use , its content, as long as all warnings about copyright and intellectual property are kept intact. You cannot upload or republish "Content" from the website on any Internet, Intranet or Extranet site or integrate the information into databases or compilation. Any other use of the "Content" of the website is strictly prohibited.

 CONFLICT RESOLUTION

The General Contracting Conditions exposed here are subject to Spanish legislation. In the event of litigation over the interpretation, execution or validity of these general conditions of sale, the contracting parties submit to the Courts and Tribunals of Madrid with express waiver of any other jurisdiction that may correspond to them.

https://www.globallong.com is managed by:

Company name:

Global Long Health, S.A.

Company registered in the Madrid Registry.

Commercial web name: https://www.globallong.com

CIF: A88636147

Registered office: C / Matarrosa, 12, local 11-12, 28947 Fuenlabrada

Warehouse address: Avda. De la Industria, 21, Nave 1 - 28947 Fuenlabrada

Email: info@globallong.com

Telephones: +34 643 96 66 70